TelePresence Tech will be demonstrating EYE-PRESENCE, a total video contact center solution at the Consumer Electronics Show in Las Vegas on January 10th through January 13th. We will have two of our 4G Kiosks featured on the Verizon Wireless booth 30259. We will also have our 3D Kiosk and EYE-PRESENCE solution featured at the Alcatel-Lucent booth 31412.
EYE-PRESENCE is an integrated and complete video contact center solution to manage and control the entire service process automatically. Customers will be able to connect through the Cloud to the EYE-ENGINE Server to initiate a live video communication with service agents in a remote location. EYE-PRESENCE dynamically prioritizes the distribution of requests to the next available and most appropriate agent. The solution manages the complete process, including the sharing of data and digital content. Advanced reporting and troubleshooting modules are included in the System Manager to support the contact center operations.
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